Cancellation & Refund Policy

Cancellation & Refund Policy

Revised On: 1 Jan, 2026

At Skylinereservation, we understand that travel plans may change due to unexpected situations, emergencies, scheduling conflicts, or personal circumstances. This Cancellation & Refund Policy explains the general process related to booking cancellations, refund eligibility, applicable charges, and refund timelines associated with travel services booked through our platform.

By making a booking through our platform, you acknowledge and agree to the terms outlined below.

1. General Cancellation Policy

Skylinereservation operates as an independent travel service provider and works in accordance with airline fare rules and supplier policies. Cancellation terms may vary depending on the airline, route, fare type, and ticket conditions.

Please review the following important points carefully.

Non-Refundable Charges

• Airline-imposed non-refundable fares
• Booking service fees
• Convenience fees
• Processing charges where applicable

Promotional, discounted, or special fares may also be fully non-refundable depending on airline policies.

2. Airline Fare Rules

All cancellations are governed by the fare rules and cancellation policies of the respective airline or travel supplier.

• Refund eligibility is determined directly by the airline.
• Cancellation penalties depend on ticket conditions and fare type.
• Airline decisions regarding refunds and penalties remain final.
• Flexible fare options may carry separate airline-specific terms.

Some airlines may offer a limited 24-hour cancellation window subject to fare conditions and airline policies. Not all bookings qualify for risk-free cancellation.

3. Cancellation Requests

Customers requesting booking cancellations or modifications should contact our customer support team directly.

Cancellation requests become valid only after confirmation from our support representatives.

To help us process requests faster, customers should provide:

• Passenger full name
• Booking reference or ticket number
• Registered email address
• Requested cancellation or modification details

4. Refund Policy

Skylinereservation assists customers in initiating refund requests; however, refund approval remains subject to airline policies and supplier rules.

Refund Approval

Refund requests are processed according to the applicable airline fare conditions.

• Refund eligibility
• Refund amount
• Applicable penalties

The airline’s determination shall remain final and binding. Skylinereservation cannot override airline refund decisions.

Non-Refundable Bookings

Many discounted or promotional fares may become non-refundable after booking confirmation. Certain refundable fares may still incur airline or service-related deductions.

5. No-Show Policy

A “No Show” occurs when a traveler fails to board a scheduled flight without prior cancellation.

Most no-show bookings are non-refundable unless otherwise permitted under the airline’s policy.

6. Important Conditions

• Cancellation penalties may increase closer to the departure date.
• Partial cancellations may result in fare recalculations.
• Multi-city or round-trip reservations may have separate refund rules for used and unused portions.
• Partially used tickets may qualify only for refunds on eligible unused segments.
• Flexible fare or cancellation protection terms are governed directly by the airline or provider.

Customers are encouraged to carefully review applicable fare conditions before booking.

7. Refund Timelines

Refund timelines depend primarily on airline processing and payment provider procedures.

• Approximately 10–15 business days for standard cases
• Longer timelines for international or complex fare types
• Additional delays may occur due to banking procedures

Approved refunds are generally processed through the original payment method used during booking.

8. Limitation of Responsibility

While we remain committed to assisting travelers throughout the cancellation and refund process:

• We cannot guarantee refund approval.
• We cannot control airline penalties or fare rules.
• We cannot guarantee airline processing timelines.
• We are not responsible for delays caused by airlines, banks, or payment processors.

Skylinereservation acts solely as a facilitator between travelers and travel suppliers.

9. Processing & Charges

Cancellation requests may be subject to:

• Airline cancellation penalties
• Fare difference adjustments
• Applicable service or processing fees

Fees may vary depending on the timing of the cancellation request and the ticket conditions.

10. Need Assistance?

If you have questions regarding cancellations, modifications, or refund requests, please contact our customer support team as early as possible.

1910 PACIFIC AVE DALLAS, TX 75201

📧 Email: info@skylinereservation.com